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Terms & Conditions

Last updated: July 2026

These Terms & Conditions ("Terms") govern your use of the Tom Kilburn PT website and any coaching services or digital programs purchased through it. By purchasing a coaching package or program, you agree to these Terms.

1. Who We Are

Tom Kilburn PT is operated by Tom Kilburn, an unregistered sole trader based in the UK. As a sole trader, Tom is personally responsible for the services described on this site.

2. Services

Tom Kilburn PT provides general fitness coaching services, including custom training programs, check-ins, and general nutrition guidance, delivered digitally via message, form, and (where included in your package) video call.

Services are provided as general fitness coaching only. They are not medical advice, physical therapy, or individualised medical nutrition therapy. See our full Medical & Fitness Disclaimer below.

3. Packages & Billing

Coaching packages are billed monthly via Stripe and renew automatically. You may cancel at any time before your next billing date to stop future charges; cancellation does not retroactively refund the current billing period except as set out in our 30-Day Guarantee below.

Self-led PDF programs purchased via our Payhip store are one-off purchases and are subject to Payhip's own checkout and delivery terms in addition to these Terms.

4. 30-Day Guarantee

If, after completing your first full month of coaching, you have kept up with your check-ins and logged your workouts as instructed, and you genuinely feel the coaching isn't working for you, we will refund that first month's payment.

To qualify for a refund under this guarantee, you must be able to show evidence of completed workout logs and check-ins for the month in question. Refund requests should be sent to tomkilburnpt@gmail.com within 7 days of your first month ending. This guarantee applies to the first month only and to all three coaching packages; it does not apply to subsequent months or to self-led Payhip programs, which are covered by Payhip's own refund terms.

5. Client Responsibilities

You agree to provide accurate information about your health, injuries, and training history, to complete check-ins honestly, and to stop any exercise immediately and seek medical advice if you experience sharp, joint, or ongoing pain.

6. Medical & Fitness Disclaimer

This is a general fitness coaching service, not medical advice or an individualised treatment plan. Talk to a doctor before starting if you have a pre-existing condition, are pregnant or postpartum, are recovering from injury or surgery, haven't trained in the last 6 months, or are over 45.

Exercise carries a risk of injury. By using this service, you accept that risk. Results vary by individual and are not guaranteed.

Services are intended for adults aged 18 and over.

7. Limitation of Liability

To the extent permitted by law, Tom Kilburn PT is not liable for any injury, loss, or damage arising from your participation in coaching or use of any program, except where caused by our negligence. Nothing in these Terms limits liability that cannot be excluded under UK law.

8. Intellectual Property

All programs, guides, and materials provided remain the intellectual property of Tom Kilburn PT and are licensed to you for personal use only. They may not be resold, redistributed, or shared publicly.

9. Changes to These Terms

We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

10. Contact

Questions about these Terms can be sent to tomkilburnpt@gmail.com.

This is a general template and not legal advice. It should be reviewed by a qualified solicitor before commercial use.