Privacy Policy

Last updated: July 2026

This Privacy Policy explains how Tom Kilburn PT ("we", "us") collects, uses, and protects your personal information when you use this website or purchase coaching services or programs.

1. Who We Are

Tom Kilburn PT is operated by Tom Kilburn, an unregistered sole trader based in the UK, acting as the data controller for information collected through this site. Contact: tomkilburnpt@gmail.com.

2. What We Collect

• Contact details you provide via the contact form or by email (name, email address, message content).
• Information provided during coaching intake, check-ins, and messaging (training history, health information you choose to disclose, progress logs).
• Payment and billing information, which is collected and processed directly by our payment processors (Stripe for coaching subscriptions, Payhip for digital program purchases) — we do not store your full card details ourselves.
• Basic technical data (such as cookie consent status) as described in our Cookie Policy.

3. How We Use Your Information

• To deliver coaching services, respond to enquiries, and provide check-ins and program updates.
• To process payments via Stripe and Payhip.
• To communicate with you about your coaching or program, including billing and renewal notices.
• To meet legal obligations, where applicable.

We do not sell your personal information to third parties.

4. Legal Basis (UK GDPR)

We process your information on the basis of: performance of a contract (delivering coaching/programs you've purchased), consent (where you provide health information voluntarily during coaching), and legitimate interest (responding to enquiries, improving our services).

5. Sharing Your Information

We share information with trusted third-party processors strictly as needed to run this business:

• Stripe — payment processing for coaching subscriptions.
• Payhip — checkout and delivery for digital PDF programs.

These providers have their own privacy policies governing how they handle your data. We do not share your information with anyone else except where required by law.

6. Data Retention

We retain your information only as long as necessary to provide services, meet legal/tax obligations, and resolve any disputes, after which it is deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the right to access, correct, or delete your personal information, to object to or restrict certain processing, and to request a copy of your data. To exercise these rights, contact tomkilburnpt@gmail.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Health Information

Any health or injury information you share during intake or check-ins is used solely to inform your training program and is treated as sensitive data — handled with additional care and never shared beyond what's necessary to coach you safely.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact

Questions about this policy or your data can be sent to tomkilburnpt@gmail.com.

This is a general template and not legal advice. It should be reviewed by a qualified solicitor before commercial use.